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Adobe Application manager

New Here ,
Jan 21, 2022 Jan 21, 2022

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Hello, I've just upgraded my Imac to most recent OS Monterey.

The Adobe Application Manager does not work anymore.
I get this message: This app needs to be updated by the developer to work with this version of macOS. Please contact the developer for more information.

Isn't this app not yet working with this new OS?
Thanks for helping me out.
Rik Vercruysse

 

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Community Expert ,
Jan 21, 2022 Jan 21, 2022

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Community Expert ,
Jan 21, 2022 Jan 21, 2022

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Adobe Application Manager is no longer used with any supported version of CC.

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New Here ,
Nov 12, 2022 Nov 12, 2022

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Hello,

I'm going round in circles & hope someone can help. I have CS5.5 which used to run on my 2010 17" Macbookpro running OS High Sierra until recently - now only Photoshop will open & run. I am trying to reinstall from discs but Adobe Application Manager continualy crashes. All Adobe can offer is to sell me CS6 as they have whiped their hands of  CS5.5 & no longer seem offer any sensible support.

Many thanks

Ron

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Community Expert ,
Nov 12, 2022 Nov 12, 2022

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>All Adobe can offer is to sell me CS6

 

NO!!! CS6 is no longer sold... whoever is offering you that version is a scammer

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Community Expert ,
Nov 13, 2022 Nov 13, 2022

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assuming your mention of cs6 is a typo and you meant a current cc subscription, 

 

only after securing your serial number:

 

uninstall everything cs5.5

clean per, http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall cs5.5

activate with your serial number.

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LEGEND ,
Nov 14, 2022 Nov 14, 2022

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Support lasts 5 years from release. So CS5.5 support ended 7 years ago, CS6 support ended 6 years ago. I agree and emphasise: if anyone is actually offering to sell you CS6 they are a criminal pretending to be Adobe - I hope you didn't give them a credit card or access to your computer.

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New Here ,
Nov 14, 2022 Nov 14, 2022

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Offer of CS6 actually came from Adobe themselves but at the bargan price of CS 6 Illustrator & Photoshop CS 6 For 1 Mac will be after all the discounts US$349.99 but revised to US$199.99 after declining! I don't want to do a total CS uninstall as Photoshop actually works - the main issue is Adobe Application Manager not opening up. I can't believe that Adobe cannot come up with a fix for installing from original discs - I'm still awaiting a soloution from them.

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LEGEND ,
Nov 14, 2022 Nov 14, 2022

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I say again THIS IS A FAKE. They may have said they were Adobe but they are instead CRIMINALS who really want your credit card number and will do a whole lot more.  Since this isn't Adobe, and you are convinced that they are  Adobe, please tell us how you found them and contacted them.  These criminals will tell you all sorts of lies, to convince you to give you the card number.

 

Adobe themselves will not "come up with a fix". SUPPORT IS FINISHED. Gone. 

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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@ronf24029555, you are prime material to get cheated by someone impersonating adobe. again.

 

ie, you haven't been dealing with adobe unless you contacted them via one of the 3 recognized ways.  and certainly you have not been dealing with adobe in the past several years, if it's regarding cs6, unless they told you, no support. post on the forums. good bye.

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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This is not a legit offer, it is a scammer. Adobe no longer sells CS6 and does not contact people offering to sell them anything.

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New Here ,
Nov 17, 2022 Nov 17, 2022

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Mightily confused as went through the adobe site via my acount & was contacted from <removed dead link-kglad>.

 

 In any event I have no intention of purchasing CS anything from anyone.

I cannot get my head around the fact that I cannot reload my Creative Suite 5.5  Design Premium from Adobe discs. Adobe tell me they no longer support CS5.5 or 6 but surely reinstalling from discs should work!  As you can see from the screeshots it loads up then Application Manager crashes. I've even gone the drop install into Terminal route but still crashes. Any help from anyone out in Adobe land will be greatly appreciated.

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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@ronf24029555 

 

to start, you need a compatible (32 bit) os.  what's yours?

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New Here ,
Nov 17, 2022 Nov 17, 2022

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Hi, I'm using High Sierra 10.13.6 on a 2010 17" Macbook Pro 2.53 Ghz Core i5. I also have a Macmini i5 also running High Sierra that runs CS5.5 perfectly.

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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your os does support 32 bit apps, but the last mac cs 5.5 was designed to install and run on was 10.6

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New Here ,
Nov 17, 2022 Nov 17, 2022

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That's a bummer! It was probably originally installed on 10.6 them OS upgraded through Mavericks/El Capitan/Sierra/High Sierra and kept on running through the years. I'm kind of loath to back grade my Mac & start again presuming pple will even let me so I guess I'll stick as I am.

Thanks for your help.

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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you're welcome. and i didn't intend to imply that all was hopeless.

 

you may just need to work harder to get  5.5 to work on your os.

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New Here ,
Nov 17, 2022 Nov 17, 2022

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Thanks, hopefully Adobe will come back to me with a solution.

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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Adobe is no longer supporting those older versions so you will probably need to find a solution, if one exists, online somewhere.

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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LATEST

adobe's not going to help. non-current (+one prior) versions aren't supported.

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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Both Apple and Microsoft have made huge changes to their operating systems in recent years and in doing so, a lot of older software no longer works. Yes its tough to stomach buying the latest version but unfortunately the only viable way to guarantee that older software works is to keep an older computer around and not update anything.

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