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Reproducable Error 107 when I try to install

Community Beginner ,
Dec 10, 2022 Dec 10, 2022

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I just bought a license of Adobe Creative Suite.

 

My platform: macOS (Ventura latest version), Apple Silicon

 

When I try to install Dreamweaver and Illustrator I get the error code 107.
When I repeat the step, I get the same error code.

 

Is that a known bug?

How can I solve the problem please?

To be honest: it is not nice to start with such a bad experience : (

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correct answers 2 Correct answers

Community Expert , Dec 10, 2022 Dec 10, 2022

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on these OSs with latest updates:

  • Windows 11 (64-bit), Windows 10 versions 21H2, 21H1, 20H2;
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

-https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Restart your computer in SAFE MODE to disable all non-essential background processes.

 

Install Creative Cloud Desktop App followed by Illustrator and Dreamweaver.  Res

...

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Community Beginner , Dec 16, 2022 Dec 16, 2022

Thanks for your hints.

I use a Macbook 2020 M1 with the latest macOS (Ventura).

I've a very stable Internet Connection with 100MBit/s.

I download and installed dozens of apps in the past. Not any of the apps produced an error like "is corrupted".

Therefore I suppose the responsibility is at Adobe.

But well, restarted the computer and redownloaded the file, than it worked : )

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Community Expert ,
Dec 10, 2022 Dec 10, 2022

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yes, it is known issue, not bug.  your download file is corrupted.

 

have you installed the cc desktop app and are you using it to install dw and ai?

 

if yes and yes, can you try a different internet connection?

 

 

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Community Expert ,
Dec 10, 2022 Dec 10, 2022

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Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on these OSs with latest updates:

  • Windows 11 (64-bit), Windows 10 versions 21H2, 21H1, 20H2;
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

-https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Restart your computer in SAFE MODE to disable all non-essential background processes.

 

Install Creative Cloud Desktop App followed by Illustrator and Dreamweaver.  Restart your computer in normal mode.

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Dec 16, 2022 Dec 16, 2022

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Thanks for your hints.

I use a Macbook 2020 M1 with the latest macOS (Ventura).

I've a very stable Internet Connection with 100MBit/s.

I download and installed dozens of apps in the past. Not any of the apps produced an error like "is corrupted".

Therefore I suppose the responsibility is at Adobe.

But well, restarted the computer and redownloaded the file, than it worked : )

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Community Expert ,
Dec 16, 2022 Dec 16, 2022

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that's (another download working) not unexpected with a corrupt download.

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