How to logout in Creative Cloud?

New Here ,
Feb 06, 2014 Feb 06, 2014

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hey,

I bought the student version of Adobe today...  And when I wanted to download it I saw that I was logged in with my old account and I dont know how to logout and login after with another Account.... I had the old Account because I downoaded the trial version of After Effects and made a new Account when I bought Student version... Can you help me with logging out? 😃

thanks!...

btw: sorry if my english isn´t perfect

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Activation, Creative Cloud

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correct answers 1 Correct Answer

Adobe Employee , Feb 06, 2014 Feb 06, 2014
Hi Jonas van EssenLaunch creative cloud  Mac OS:  Go to Applications > Adobe Creative Cloud > Adobe Creative Cloud.Windows:  From the Start menu, click Search, and type Adobe Creative Cloud. Click the gear icon in the upper-right corner and select Preferences.                             In the Preferences menu, under General, click the Account tab.                            Click Sign Out from Creative Cloud.                             When prompted, sign in with your Adobe ID (usual...

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Adobe Employee ,
Feb 06, 2014 Feb 06, 2014

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Hi Jonas van Essen

  1. Launch creative cloud
     
    • Mac OS:  Go to Applications > Adobe Creative Cloud > Adobe Creative Cloud.
    • Windows:  From the Start menu, click Search, and type Adobe Creative Cloud.

  2. Click the gear icon in the upper-right corner and select Preferences.

      

                             

  3. In the Preferences menu, under General, click the Account tab. 

                             

  4. Click Sign Out from Creative Cloud.

      

                             

  5. When prompted, sign in with your Adobe ID (usually your email address) and password.

Please let us know if this was helpful.

Regards

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New Here ,
Feb 06, 2014 Feb 06, 2014

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thank you very much! It was helpful! 😃

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Adobe Employee ,
Feb 06, 2014 Feb 06, 2014

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Hi Jonas van Esse,

Thanks for the update.

Regards

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New Here ,
Jul 20, 2015 Jul 20, 2015

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Thank you. This was very helpful.

One has to wonder why such a simple thing like signing out is made so complex and hidden in such an obscure place i.e. Cog (setting) -> Preferences -> Sign out. Signing out is not a preference. It is an action. Then you get nagged after clicking Sign out. I seriously wonder who dreams up these convoluted ways of doing things.

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New Here ,
Dec 24, 2016 Dec 24, 2016

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Thanks So Much!

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Explorer ,
Feb 06, 2014 Feb 06, 2014

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Hi Jonas,

Open the cloud app and click on the little gear logo, select "Preferences…". In the "General" tab, click on "Accounts", then click on the "Sign Out from Creative Cloud" button. It will then ask you to log in and will act as if your apps need to be reinstalled, but wait a bit and it will recognize what's already installed.

btw: your English is fine, wouldn't have known if you hadn't mentioned it. Your writing is perfect in my opinion, unlike a lot of those who speak English as their primary language.

Oops. Just a bit late and just after a better response with screenshots. Good luck anyway.

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New Here ,
Mar 28, 2015 Mar 28, 2015

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Hello. I try this and the only options I get under the Gear button are Help; Open As Window and Quit.  There is NO preferences option.  Please help.

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New Here ,
Oct 29, 2015 Oct 29, 2015

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Me too, did you solve it already?

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Adobe Employee ,
Oct 29, 2015 Oct 29, 2015

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The complete procedure is given in the post, are you facing any particular issue in deactivating, please let us know.

Regards

Rajashree

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New Here ,
Dec 07, 2016 Dec 07, 2016

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My Preferences is greyed out, can't click on it. What do i do

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New Here ,
Dec 31, 2016 Dec 31, 2016

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Did you solve it?

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New Here ,
Apr 24, 2015 Apr 24, 2015

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Yes and my Preferences option is grayed out and CAN'T be selected!! Looks like Adobe is on top of things once again.

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New Here ,
Apr 24, 2015 Apr 24, 2015

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Got it figured out! There was an update pending that was apparently preventing the login/logout.

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New Here ,
Jun 29, 2020 Jun 29, 2020

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Hello Sir, if this option is still not resolved. Here few things you can try:

 

1) Open any abode application and click sign out from that application and close it and then try to open creative cloud and see if you can sign out.

2) Make sure all apps are CLOSED then sign out. It worked for me.

 

Thanks!

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New Here ,
Aug 13, 2015 Aug 13, 2015

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THAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAANKSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

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New Here ,
Dec 05, 2015 Dec 05, 2015

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apprentl the sign out button seems to be un use able in my copy of creative cloud

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New Here ,
Dec 05, 2015 Dec 05, 2015

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can you help me?

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New Here ,
Mar 06, 2016 Mar 06, 2016

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I accidentally typed in a wrong email address and now I can't change it, so I can't sign in. Can anyone help me?

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New Here ,
Nov 15, 2016 Nov 15, 2016

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Having the same exact problem. Can't do anything. I need to log in for university work for crying out loud

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New Here ,
Mar 25, 2016 Mar 25, 2016

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Thanks for the Help

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Advocate ,
Aug 17, 2016 Aug 17, 2016

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Thank you! Can't believe i didn't find that button... the sign out button should not be in the preferences! adobe fail ... but at least now we know how to sign out.

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New Here ,
Oct 20, 2016 Oct 20, 2016

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Hello, i have a different problem. my nephew signed in an unverified account that is not even exist and i can't log in my account

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Explorer ,
Jan 20, 2017 Jan 20, 2017

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I have the same problem plus another one... I sign out (thanks for your instructions!), but then they make me sign in again - with the wrong email address already in the box. It is greyed out and I cannot change it. I tried numerous times, shut down the computer, tried again. Nothing works.

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New Here ,
Jun 02, 2017 Jun 02, 2017

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cant sign out i used an old unusable email> help!

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