How to logout in Creative Cloud?

[Jonas_van_Essen]

hey,

I bought the student version of Adobe today...  And when I wanted to download it I saw that I was logged in with my old account and I dont know how to logout and login after with another Account.... I had the old Account because I downoaded the trial version of After Effects and made a new Account when I bought Student version... Can you help me with logging out? 😃

thanks!...

btw: sorry if my english isn´t perfect

[Kuldeep_Kandpal · Accepted solution]

Hi Jonas van Essen

1. Launch creative cloud
    

   • Mac OS:  Go to Applications > Adobe Creative Cloud > Adobe Creative Cloud.
   • Windows:  From the Start menu, click Search, and type Adobe Creative Cloud.

2. Click the gear icon in the upper-right corner and select Preferences.

                            
   

3. In the Preferences menu, under General, click the Account tab. 

                            
   

4. Click Sign Out from Creative Cloud.

                            
   

5. When prompted, sign in with your Adobe ID (usually your email address) and password.

Please let us know if this was helpful.

Regards

[Jonas_van_Essen]

thank you very much! It was helpful! 😃

[Kuldeep_Kandpal]

Hi Jonas van Esse,

Thanks for the update.

Regards

[Shaun_Gibbs]

Thank you. This was very helpful.

One has to wonder why such a simple thing like signing out is made so complex and hidden in such an obscure place i.e. Cog (setting) -> Preferences -> Sign out. Signing out is not a preference. It is an action. Then you get nagged after clicking Sign out. I seriously wonder who dreams up these convoluted ways of doing things.

[rond49310352]

Thanks So Much!

[Roy_-_GCG]

Hi Jonas,

Open the cloud app and click on the little gear logo, select "Preferences…". In the "General" tab, click on "Accounts", then click on the "Sign Out from Creative Cloud" button. It will then ask you to log in and will act as if your apps need to be reinstalled, but wait a bit and it will recognize what's already installed.

btw: your English is fine, wouldn't have known if you hadn't mentioned it. Your writing is perfect in my opinion, unlike a lot of those who speak English as their primary language.

Oops. Just a bit late and just after a better response with screenshots. Good luck anyway.

[squawbum]

Hello. I try this and the only options I get under the Gear button are Help; Open As Window and Quit.  There is NO preferences option.  Please help.

[Harisss-cnI9oa]

Me too, did you solve it already?

[Rajashree Bhattacharya]

The complete procedure is given in the post, are you facing any particular issue in deactivating, please let us know.

Regards

Rajashree

[Expens_Speedart]

My Preferences is greyed out, can't click on it. What do i do

[albertom85687830]

Did you solve it?

[markl20345864]

Yes and my Preferences option is grayed out and CAN'T be selected!! Looks like Adobe is on top of things once again.

[markl20345864]

Got it figured out! There was an update pending that was apparently preventing the login/logout.

[Kirtan_Life]

Hello Sir, if this option is still not resolved. Here few things you can try:

1) Open any abode application and click sign out from that application and close it and then try to open creative cloud and see if you can sign out.

2) Make sure all apps are CLOSED then sign out. It worked for me.

Thanks!

[merdeveci]

THAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAANKSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

[koplinsb12479957]

apprentl the sign out button seems to be un use able in my copy of creative cloud

[koplinsb12479957]

can you help me?

[tanak50340867]

I accidentally typed in a wrong email address and now I can't change it, so I can't sign in. Can anyone help me?

[oliverg46000784]

Having the same exact problem. Can't do anything. I need to log in for university work for crying out loud

[olivert11552818]

Thanks for the Help

[Harry_Kunz]

Thank you! Can't believe i didn't find that button... the sign out button should not be in the preferences! adobe fail ... but at least now we know how to sign out.

[nielm7886957]

Hello, i have a different problem. my nephew signed in an unverified account that is not even exist and i can't log in my account

[Lise Voute]

I have the same problem plus another one... I sign out (thanks for your instructions!), but then they make me sign in again - with the wrong email address already in the box. It is greyed out and I cannot change it. I tried numerous times, shut down the computer, tried again. Nothing works.

[thehero]

cant sign out i used an old unusable email> help!