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Photo elements installation issues on Windows 11: Error 183

New Here ,
Apr 30, 2024 Apr 30, 2024

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Hi all , bought a  Adobe Photoshop elements download from a Amazon third party . Downloaded ok ,but won't install, error code 183 showing. Researched on line advised to close anti virus, and install as administrator. Still can't install. Contacted Amazon for refund, they suggested downloading Rosetta 2. I'm running Windows 11,Rosetta's for Mac. Any ideas folks.

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Community Expert ,
Apr 30, 2024 Apr 30, 2024

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@davidb68927989 

I've moved your post from Using the Community (for forum questions) to Photoshop Elements where you are more likely to get assistance from the PSE Experts.

 

I looked up Error 183

https://helpx.adobe.com/download-install/kb/fix-error-183.html

"Error 183 is a fairly generic error that could mean a number of different problems, from permissions to an aggressive virus checker to a setting on Windows that prevents installation. "

 

Purchasing from a third party means you are running the risk of purchasing a pirated copy that may contain malware.

 

You didn't say what version of PSE you have.

 

Jane

 

 

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Community Expert ,
Apr 30, 2024 Apr 30, 2024

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Rosetta 2 is no longer required.

What version of Photoshop Elements?

What operating system do you have?

 

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?
If NVIDIA graphics on Windows, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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Community Expert ,
Apr 30, 2024 Apr 30, 2024

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Check to make sure that you have purchased a Windows version, not a Mac version of the program.

Try downloading from the link found in this post.   (The download is for an earlier version of Elements 2024.   A recent update has caused problems for many users.)

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New Here ,
Sep 04, 2024 Sep 04, 2024

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on Windows 11 make sure you install the _x86_ version (yes, even if OS is x64) of VC++ redistributable packages: https://www.microsoft.com/en-us/download/details.aspx?id=40784

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New Here ,
Dec 03, 2024 Dec 03, 2024

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Thanks, I was having this problem with Elements 2021 is this fixed it!

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New Here ,
Dec 03, 2024 Dec 03, 2024

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Oh and I needed to install the x64 version, for the editor to actually be able to run after I got it installed.

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New Here ,
Dec 04, 2024 Dec 04, 2024

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Thanks! I had 2005, 2008, 2010, 2012, 2015-2022, but not the required 2013 installed! Installed both 32bit and 64bit of VC++ redistributable 2013 and ran the installer with administrative access worked.

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New Here ,
Dec 11, 2024 Dec 11, 2024

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Thank you...this solved my problem that I have been trying to sort for a couple of weeks.

 

I was trying to reinstall Elements 2023 on Windows 11 after a Windows rebuild was required.

 

Steps taken for others to try.

Fresh install of Windows with data retained

Download of above x86 and x64 Visual Studio 2013 C++ files. Run both files, then modify, repair files. (Version 12)

Uninstall original versions (Version 14)

Reboot machine

Install Elements 2023.

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Community Beginner ,
Jan 12, 2025 Jan 12, 2025

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BoE75 Thanks I finally got PS Elements 2022 installed. Very counterintutive - Adobe is still using 16-bit versions of their apps!! Another reason to find an alternative to Adobe products!

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Community Expert ,
Jan 12, 2025 Jan 12, 2025

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quote

Adobe is still using 16-bit versions of their apps!!

By @Neil31925047r9wn

 

You installed PSE 2022 and three more versions have been released. The newer versions have 64-bit.

https://helpx.adobe.com/ca/download-install/kb/photoshop-elements-downloads.html

 

janee_0-1736681061589.png

 

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Community Beginner ,
Jan 12, 2025 Jan 12, 2025

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So the answer is to buy another Adobe product and hope that I can actually use it. After spending hours I finally got PSE installed. When I try to run the PSE Editor I get "Missing MSVCP120.dll" error. I've installed the 16 and 32-bit of this file, rebooted my PC numerous times. I still get the same error. I've downloaded PSE again from my Adobe account. Un-installed PSE and re-installed from the newly downloaded file. Same problems.
After my bad experience and reading the many messages from users that have similar problems I have no confidence in Adobe and I no have intention of spending more money on Adobe products.

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Community Beginner ,
Feb 06, 2025 Feb 06, 2025

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LATEST

Perfect, thank you, I installed the x86 and x64. I was able to then install Photoshop Elements 2023 without rebooting. Mwah! 

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Community Beginner ,
Oct 24, 2024 Oct 24, 2024

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I have the same  problem with windows 11 and Photoshop elements. I tried all the solutions given on the forums but it does'nt work. 

Have you find a solution to your problem

Thanks

 

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Community Expert ,
Oct 24, 2024 Oct 24, 2024

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@sylvie2744218728te what version of Elements are you using and where did you purchase it?

 

What solutions have you tried?  There's no point in us wasting our time giving you solutions that you have already tried.

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Community Beginner ,
Oct 24, 2024 Oct 24, 2024

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Hello  @Greg_S. 

 

I use photoelements 2022 and I purchased this version on july 2022. This version was installed on 2 desktops. One has a crash and I purchase a Desktop running on W11.

I tried these solutions and combinations ot these solutions ;

  • resinstalling  Microsoft Visual C++ Redistributables (X64 et X86)
  • disconnecting  antivirus software (defender)
  • execute installation program as administrator

Thanks you for help

Hervé

 

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Community Beginner ,
Oct 24, 2024 Oct 24, 2024

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I Purchased this version on Adobe Site

@Greg_S. 

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Community Expert ,
Oct 24, 2024 Oct 24, 2024

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@sylvie2744218728te said: This version was installed on 2 desktops. One has a crash and I purchase a Desktop running on W11.

Do you mean that you replaced one computer with a new one because of a hard drive crash?  If so, the problem may be that

you failed to deactivate the program on that computer and you have installed the program on the maximum allowed (2 computers).

 

Please give us a screenshot of any error messages you are receiving. 

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Community Beginner ,
Oct 24, 2024 Oct 24, 2024

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@Greg_S. 

Adobe Support team wrote me that PSE22 was not supported with windows 11.

To answer your questions. My old PC didn't boot anymore, so I couldn't desactivate It

Anyway, I send you error messages and log files

Thanks

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Community Expert ,
Oct 25, 2024 Oct 25, 2024

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quote

Adobe Support team wrote me...

By @sylvie2744218728te

 

Hi Sylvia, can you confirm that you contacted Adobe Customer Care by Chat or X (Twitter) and that this was not a PM sent through this forum? I'm asking because Adobe uses "Adobe Customer Care" not "Adobe Support Team" and want to confirm that you were not talking to spammers.

 

Jane

 

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Community Beginner ,
Oct 25, 2024 Oct 25, 2024

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Hi @jane-e 

 

I send a e-mail at adobe.tech@outllook.com (strange address ??)

and the answer was 

Hi Herve,
Thank you for the information
PSE 2022 is no longer available and supported with Windows 11 64 Bit system.
So, we provide you the PSE 2024 license and you are eligible for the discount.
 
thanks for help
 

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Community Expert ,
Oct 25, 2024 Oct 25, 2024

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@sylvie2744218728te 

Adobe uses @adobe.com. Spammers use @outlook.com. Don't send them any money. Did they send you a PM? If so, what is their user name on the forums?

 

Jane

 

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Community Beginner ,
Oct 25, 2024 Oct 25, 2024

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@jane-e 

 

Thanks a lot.

I received a PM  from Mike Chen. .

I didn't send any money

Hervé

 

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Community Expert ,
Oct 25, 2024 Oct 25, 2024

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Hi @sylvie2744218728te 

 

Mike Chen is probably not its real name. At the top of the PM is an Adobe ID and your name. We need the ID to report the account. You can also report it by clicking the three dots, then the Report button.

 

I don't use PSE, so wait for @Greg_S. to return and advise you about PSE22. Volunteers who are in the Adobe system have "Community Expert" and a star on their avatars. Staff has "Adobe Employee" and an Adobe logo on theirs.

 

Jane

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Community Beginner ,
Oct 25, 2024 Oct 25, 2024

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Hi @jane-e 

 

the ID is 4052229.

Hervé

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