curser stuck on hand tool

Community Beginner ,
Jun 07, 2010 Jun 07, 2010

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Occasionally the curser becomes stuck on the hand or move tool.  I can click on other tools but they do not respond.  The system is not completley

frozen, just the curser/tool.  The only way to fix it so far is to restart the computer.  Any ideas.  This only happens very rarely but it is very annoying.

I'm using Elements 8 and windows xp that is all up to date.

Michael

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correct answers 1 Correct Answer

Engaged , Jun 08, 2010 Jun 08, 2010
If space bar doesn't do the trick then you may try resetting preferences. Simply hold down Ctrl+Alt+Shift while launching Editor. You will be asked if you want to delete preferences.You do.Thanks

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LEGEND ,
Jun 07, 2010 Jun 07, 2010

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http://forums.adobe.com/thread/654335?tstart=30

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Engaged ,
Jun 07, 2010 Jun 07, 2010

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Hitting space on keyboard, is the shortcut for Hand Tool. If some how your space button on your keyboard is stuck, your pointer will remain as hand symbol. So, check the space bar next time it happens.

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Engaged ,
Jun 08, 2010 Jun 08, 2010

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If space bar doesn't do the trick then you may try resetting preferences. Simply hold down Ctrl+Alt+Shift while launching Editor. You will be asked if you want to delete preferences.You do.

Thanks

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New Here ,
Dec 31, 2018 Dec 31, 2018

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this somehow made the tools work again for me, I just pressed shift control alt while AI was open and the hand tool finally left

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New Here ,
Apr 08, 2019 Apr 08, 2019

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This worked for me!

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New Here ,
Sep 22, 2020 Sep 22, 2020

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This didn't work for me. I tried restarting the app as well. Looks like I need to restart the computer in this instance.

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Community Beginner ,
Jun 30, 2010 Jun 30, 2010

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I get this too, I am a professional retoucher and have been using Photoshop since it's earliest days, (I pre-ordered CS5 as I have to be more up to date than any of my clients) I also bought a brand new Mac to run it on, as top spec as I could find.

Sometimes during an image edit my cursor will get stuck on the hand (panning tool). No matter what I try, I can't clone, erase etc even though the clone/erase tool is selected. I can even change brush shapes, but the cursor remains as a hand and the tool I want doesn't work. It will only go back to the tool I want after a prolonged wait, (maybe 3 minutes or so) and even quiting and restarting photoshop doesn't do the trick.

It's getting to be the bain of my life at the moment and embarrassing when retouching with a client watching.

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Engaged ,
Jun 30, 2010 Jun 30, 2010

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Hi Joseph,

Although, this is naot a forum for Photoshop CS5, but i am sure that it will work for you as well.

Next time, if you face this problem, make sure that your Space bar on the keyboard is not stuck. Give it a hit to release it. Actualy pressing space bar is the shortcut for move tool (hand symbol). If it is stuck, it will remain as hand symbol no matter what tool you select. Try it once.

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Community Beginner ,
Jun 30, 2010 Jun 30, 2010

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It's nothing to do with the keyboard, seems to be a software issue somewhere.

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Engaged ,
Jun 30, 2010 Jun 30, 2010

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Then i guess you should post at Photoshop forums to get a solution for this problem. http://forums.adobe.com/community/photoshop/photoshop_macintosh

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Community Beginner ,
Jun 30, 2010 Jun 30, 2010

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Will do,  cheers anyway

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Adobe Employee ,
Jul 06, 2010 Jul 06, 2010

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Try this:

Edit > Preferences > Cursors

Open the preferences, click a few of the other preferences subcategories on the left hand side of the preferences window (change nothing), and close the preferences window. Once it is closed the cursor would change back to normal.

Hope it works for you.

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New Here ,
Jul 19, 2016 Jul 19, 2016

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I smacked the space bar a couple times and it fixed my problem!

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Participant ,
Mar 09, 2017 Mar 09, 2017

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this solved my problem in adobe after effects cc2015.3 on OSX 10.10.5

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New Here ,
Jan 09, 2012 Jan 09, 2012

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I have had the same issue, and believe it has only started for me in CS5.   (if it ever happened prior, I never noticed)  It is a serious annoyance, and I have noticed it throughout Adobe products that I use regularly- Indesign, Illustrator, Photoshop, and it just happened twice in Camera Raw opened through Bridge.  This is seriously frustrating and needs to be resolved, hopefully adobe folks are paying attention.

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Community Beginner ,
Sep 07, 2012 Sep 07, 2012

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This has been happening to me in Indesign CS6 using Mountain Lion. The hand tool appears and I can't select or work with any other tool. All I can do is move the document around. After trying the space bar and other key commands I restarted and it worked for a while. Then it happened again. I work on a Macbook pro, so when I removed the mouse and worked only with the trackpad there was no change. When I quit and reopened, no change. I then deleted prefs and restarted and it worked, but it's been happening from time to time. Anyone know any other fix.

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New Here ,
Oct 25, 2017 Oct 25, 2017

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I got this 100 years ago very often, but the problem disappeared after some photoshop updates. Now 100 years later is back but the old trick of going into photoshop preferences --> cursors and select some other cursor and select back to the one you had does the trick. Or change the cursor if you feel crazy

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New Here ,
Dec 08, 2017 Dec 08, 2017

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This started for me I believe when I installed the Photoshop CC 2018 update and has persisted for several days. I haven't been able to get it unstuck once, and I've tried every suggestion/solution mentioned above. My account just got charged for my annual CC subscription and I've been unable to use any of my apps since, so you can imagine the frustration. Adobe, please help. This is just... untoward.

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New Here ,
Feb 05, 2018 Feb 05, 2018

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Not sure if this helps you but, go to your cloud icon where you install update apps and select "other versions" then roll back to an older one. That was the only way I found for it to fix it and yes, this is just wrong ...

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New Here ,
Feb 06, 2018 Feb 06, 2018

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We are having the same issue, nothing helps:
- Changing hand icon
- Clicking preferences subcategories
- Hitting space
...

Uninstall/install photoshop is next. Frustrating.

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New Here ,
Feb 07, 2018 Feb 07, 2018

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the only thing that worked for me was:
- uninstalled photoshop removing preferences
- installed the 18 release (2017)

yep , frustrating ... but at least worked for now ..

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New Here ,
Apr 01, 2018 Apr 01, 2018

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Absolutely nothing works for me; hitting space multiple times, hitting keyboard shortcuts (H, P, etc) - change the tool, but hand remains.  Uninstalling CC 19, removing settings, installing CC 18 - hand remains.  Resetting preferences (command-alt-shift on start up) - hand remains.  Photoshop has been unusable for me for several weeks now... I've had switch to Gimp to get anything done.

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New Here ,
Sep 20, 2019 Sep 20, 2019

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Support got it working for me.

 

First close Photoshop

 

Then they had me go to 

 

/Users/<usernam>/Library/Preferences/Adobe\ Photoshop\ CC\ 2019\ Settings

 

Rename this folder to have a .old extension (So as to keep a copy of the folder, but give it a different extension so Photoshop doesn't know about it.

 

Then start back up photoshop.

 

Voila!

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Community Beginner ,
Oct 02, 2019 Oct 02, 2019

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With Terminal I went to /Users/<usernam>/Library/Preferences/ and executed

rm -rf Adobe*

which cleared all preferences for all of their apps.

That frustrated I was!

(it seems they kept there preferences for the last 2-3 years and 4-5 versions of each Photoshop, Illustrator, etc...)

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