Diagnostics Tool for Premiere Pro Available for Download—Solve Crashes & Troubleshooting Issues

[Kevin-Monahan]

The Adobe Creative Cloud Diagnostics (Beta) tool can help you check your GPU driver's compatibility and provide other troubleshooting recommendations. Check it out here!

[Michael Grenadier]

so I saw this, this morning and thought... great.  Went to a clients where I'm wrangling a complex documentary project with about 30 tb of media much of it 4k with 2  - 4 camera multicams...  Had some problems yesterday with outputting a 2 hr sequence which I was able to finally get over the hump, so I figured I'd run it...  It said that the preferences were corrupt and asked if I wanted to reset them...  which I did...  Things went seriously south with multicameras NOT working...  After flailing around for about 1/2 an hour, I realized that the problems were probably caused by the preference reset... I quit and restarted holding the option key down, chose to just reset the preferences and...  things started working again.  So Adobe might want to look at this part of the diagnostic tool...  

[Kevin-Monahan]

Hi @Michael Grenadier,

Thanks for the feedback. The product team asked if they could get a bit more contextual info.

System: macOS or Windows?

You say you were outputting. Can they assume you meant exporting?

Any other details you can give besides what you've already written?

Thank you, sir!

Cheers,
Kevin

[Michael Grenadier]

unfortunately, my client tried to update OS and Premiere today with disastrous results.  I'll see what I can figure out tomorrow.  Pretty sure he was at Premiere 23.2. and not the latest version of Ventura.  He's got an IMac Pro (I think) with 64 gigs of RAM.   I took the premiere project home yesterday and updated my system to the latest version of Ventura and to Premiere 23.4 (I think - the latest version).  I've got an entry level MacStudio with 32 gigs of Ram and M1 Max.  When I tried to open the project, it opened but when I tried to load the latest sequence, it went to the pizza wheel of death...  When I forced quit, and then created a new project and then imported the project, everything seemed fine.   All the media is offline...  I'm going in to the clients tomorrow morning and we'll see what I can see and I'll see if the client remembers what the OS and Premiere versions were before he decide to dive in to the deep end of the pool

Thanks guys as always.

[Stan Jones]

If the project involved any transcription, watch out for this bug:

https://community.adobe.com/t5/premiere-pro-bugs/known-issue-text-based-editing-clips-reset-to-first...

The important thing is not to get the problem and then save in 23.4.

The workaround re Beta is new since I looked at the thread yesterday. They must have a fix!

Stan

[Ali Jaber]

Thanks Stan. Wow, that's really a serious bug! I had this with one clip and I couldn't know what's wrong with this specific clip.

[Harold SIlva B.]

Thanks, i solved a driver problem

[Michael Grenadier]

can you let us know when (and if) this is updated.  Ran it on the client's system on Friday and again got the message about preferences being corrupted.  Didn't authorize it to reset them...  Once burned.