Adobe support email address?

New Here ,
Apr 21, 2019 Apr 21, 2019

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Does anybody know what the email address for Adobe CC support is? I cannot find it anywhere.

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Adobe Community Professional ,
Apr 21, 2019 Apr 21, 2019

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Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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New Here ,
Apr 21, 2019 Apr 21, 2019

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Where do I go from the Customer Care center? I don't see any links to emails or contacts.

This is what I see:

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Adobe Community Professional ,
Apr 21, 2019 Apr 21, 2019

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Do U see the chat window in the lower right corner?

(The link given by John T Smith works well for me.)

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New Here ,
Apr 21, 2019 Apr 21, 2019

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Nope, no chat window appeared for me.

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Adobe Community Professional ,
Apr 21, 2019 Apr 21, 2019

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When I log-in, I see this big purple box for online chat or phone support.  Adobe does not use e-mail.

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Apr 21, 2019 Apr 21, 2019

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Same here:

Support_Chat.png

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Adobe Community Professional ,
Apr 22, 2019 Apr 22, 2019

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I can confirm that German customers see the same or a similar screen. But sometimes the chat window is unexpanded and only a chat icon appears, kind of comic style bubble .

Today however, Adobe support is closed in Germany:

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 03, 2022 Jan 03, 2022

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This is still an issue. No support, no chat, no email, no phone number. Common, what is happening here?!

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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@ALPH-adob,

I have no trouble reaching support via online chat or telephone.  Maybe you need to use another web device with a browser that accepts cookies and does not have script blockers. 

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Contributor ,
Jan 05, 2022 Jan 05, 2022

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Try a different browser, I've seen this issue with Safari among other browsers. Chrome always works as far as I know. You can also use the "Contact Us" option found under your user icon in the top right corner of the Creative Cloud desktop app (if you have it).

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