"You've been signed out" loop on Creative Cloud Desktop App

[Zhiyenxo]

Hi, I've been experiencing this problem for a while now. I've tried all the solutions I've found in the community forums and adobe's support pages (adobe creative cloud cleaner, LAN settings, uninstall and reinstall, host files, etc.) and nothing has worked for me. The license that the apps are connected to are my school email, but it is expiring soon. Yesterday, I bought a plan on my own email (the one I'm using), but I am unable to open Creative Cloud to switch my accounts. When I tried to contact the support chat, it says that the account I'm using now does not have any registered product so I don't know what to do. Is there any other ways I can fix this issue? Much appreciated!!

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then

1. if you're able to open your cc desktop app and if it shows a subscription sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, or you're unable to open your cc desktop app:

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

[Zhiyenxo]

Thanks so much kglad! I finally realised where my mistake lies. I initially only cleaned the Creative Cloud desktop app, which wasn't enough to fix the issue. So I cleaned all "CC Apps" and followed the same instructions, and now everything is working again. Really grateful for your help!!

[kglad]

you're welcome.

[LUKE5EC8]

THANK YOU

[kglad]

you're welcome.

[jazzydoodle]

Thank you! This is the only thing that has worked!

[kglad]

you're welcome.

[Jonathan223352895mo0]

Thank you so much, to anyone else reading "clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html" this worked when the previous steps didn't.

[kglad]

you're welcome, too.

[dirkstridesr]

This was a lifesaver.  Tried all day yesterday to fix the signed out loop on CC Desktop to no avail, but I tried the cleaner today and it worked like a charm.  I just opted to have it clean everything, and it solved the problem and I luckily did not have to use any of the backups it prompted me to create though I was so glad to have them just in case.

[kglad]

good to hear that!

[Tanya25067041b4cf]

Cleaning the apps works! Now I can do my online course starting in 30 mins, thank you!!!

[kglad]

you're welcome.